Terms of service

ZENYI – Terms of Service

At ZENYI, our mission is to offer more than just beautiful objects — we provide a service experience as refined and meaningful as the art we create.
By accessing our website or placing an order, you agree to the following Terms of Service.

💌 Customer Support

We are here to assist with any inquiries regarding our products, orders, or services.
You may contact us at:

📧 zhongyiliuli2025@gmail.com

We aim to respond to all inquiries within 1–2 business days, excluding weekends and public holidays.

🛒 Order Processing & Shipping

  • Processing Time: Orders are processed within 1–3 business days after payment confirmation.

  • Shipping: We offer worldwide shipping, with tracking information provided once your order has been dispatched.

  • Packaging: Every order is carefully wrapped to protect the delicate nature of Liuli glass while maintaining an elegant and thoughtful unboxing experience.

Please ensure that your shipping address is accurate at checkout. ZENYI is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

✨ Craftsmanship & Authenticity

All ZENYI pieces are handcrafted using traditional kiln-firing techniques.
As a result, slight variations in color, texture, shape, or finish may occur. These variations are inherent to the handmade process and are considered a defining characteristic of authentic Liuli craftsmanship, not defects.

🎁 Gift Services & Custom Orders

We offer complimentary gift notes and elegant packaging upon request.

For bulk orders, corporate gifting, or limited custom commissions, please contact us directly at
📧 zhongyiliuli2025@gmail.com.
Availability and timelines for custom work are subject to confirmation.

🔄 After-Sales Support

Your satisfaction is important to us.
If your item arrives damaged or you experience any issues with your order, please contact us within 72 hours of delivery, including:

  • Your order number

  • Clear photos of the item and packaging

We will review each case carefully and work with you to reach an appropriate resolution.

For detailed information regarding returns, exchanges, and refunds, please refer to our Refund Policy.

🌿 Our Values

ZENYI is built on heritage, harmony, and intention.
We value mindful sourcing, responsible packaging, and the preservation of traditional Liuli glassmaking through collaboration with skilled artisans.

📌 Updates to These Terms

ZENYI reserves the right to update or modify these Terms of Service at any time.
Any changes will take effect immediately upon being published on our website.

Thank you for being part of our story.
ZENYI — where tradition shines.