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Whether you have a question about our handcrafted pieces, need help with your order, or simply want to connect — our team is here to assist you.
FAQs
Liuli is a traditional Chinese glass art form, handcrafted using kiln-firing techniques dating back over 2,000 years. Each piece reflects symbolic meaning, unique textures, and a glowing, water-like finish. No two pieces are exactly alike.
Absolutely. We offer worldwide shipping with tracking. Shipping times and rates may vary depending on your location.
Currently, we offer limited customization for bulk or corporate gifting. Please contact us directly for inquiries.
Absolutely. Our pieces are perfect for meaningful gifting. You can add a note at checkout, and we offer premium gift packaging options.
Due to the handcrafted nature of our Liuli glass, each piece may have slight variations in color, texture, or pattern. This is what makes every ZOYIN item truly one of a kind.
Yes. Every ZOYIN piece is handcrafted by skilled artisans. We embrace slight variations in color and form as a mark of true craftsmanship and uniqueness.
Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging. For more information, please refer to our [Returns & Refund Policy].
Orders are typically processed within 1–3 business days.
Estimated delivery times: 7-14 days
Please note that delays may occur during peak seasons.
Although we package each item with great care, accidents may occasionally occur during transit. If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or resolution promptly—your peace of mind is our priority.
Liuli is a refined glass art form—delicate yet enduring. Each piece should be treated with the same calm and care with which it was created.
We recommend placing your Liuli artwork on a stable surface, away from hard impacts or sudden temperature changes. To clean, simply wipe gently with a soft cloth and warm water. Avoid abrasive materials to preserve its natural clarity and glow.
We offer select wholesale partnerships with boutiques that appreciate fine craftsmanship and Eastern aesthetics. If you are interested in carrying Zenyi pieces in your store, please reach out to us for further details.