ZENYI – Refund & Returns Policy
At ZENYI, we take great pride in the craftsmanship and intention behind every handcrafted piece. Due to the unique and delicate nature of our Liuli glass creations, we kindly ask that you read our policy carefully before making a purchase.
🔄 Returns & Exchanges
We accept returns or exchanges within 30 days of delivery, subject to the following conditions:
Items must be unused, in original condition, and returned in their original packaging.
Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
We strongly recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
To request a return or exchange, please contact us at
📧 zhongyiliuli2025@gmail.com
with your order number and reason for return.
Once approved, we will provide detailed return instructions.
❌ Non-Returnable Items
The following items are not eligible for return or exchange:
Custom or personalized orders
Sale or final clearance items
Items damaged due to improper handling after delivery
💔 Damaged or Defective Items
We take every precaution to ensure your order arrives safely. If your item arrives damaged or defective, please contact us within 72 hours of delivery at
📧 zhongyiliuli2025@gmail.com,
and include:
A clear photo of the item
A photo of the packaging and shipping label
Your order number
We will assess the issue and, where appropriate, offer a replacement or full refund at our discretion.
💳 Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
📦 Late or Missing Refunds
If you have not received your refund after 10 business days, please:
Double-check your bank account or credit card statement
Contact your payment provider
If the issue persists, reach out to us at zhongyiliuli2025@gmail.com
Thank you for choosing ZENYI — where every piece tells a story.
We are here to ensure your experience is as meaningful as the art you carry.
FAQs
Yes. Once we receive and inspect your returned item, you will receive an email confirmation.
No. This policy does not affect your rights under applicable consumer protection laws.
Yes. Items must be returned in their original packaging and in unused, unworn condition.
For change-of-mind returns or exchanges, customers are responsible for return shipping costs.
If the item is defective, damaged, or incorrect, Zenyi will cover or reimburse the return shipping cost.
At this time, we do not provide prepaid return labels. We recommend using a trackable shipping service for all returns.
Once your return is received and inspected, your refund will be processed within 3–5 business days.
Please allow an additional 5–10 business days for the refund to appear in your original payment method.
Yes. Exchanges are subject to stock availability. If your desired item is unavailable, we can issue a refund or store credit.
The following items are non-returnable:
- Custom or personalised pieces
- Clearance or final sale items
- Items showing signs of wear, damage, or alteration
Please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement, exchange, or refund.
Please email us at zhongyiliuli2025@gmail.com with your order number and a brief description of the issue. If the item is damaged or incorrect, kindly include clear photos. Our team will reply within 1–2 business days with return instructions.
You may request a return or exchange within 30 days of receiving your order.