Shipping policy

ZENYI – Shipping Policy

At ZENYI, every order is prepared with care and intention. We are committed to ensuring that your handcrafted Liuli glass pieces are delivered safely, thoughtfully, and transparently.

📦 Order Processing

Processing Time: Orders are processed within 1–3 business days after payment confirmation.

Orders placed by 3:00 PM (local time) on business days are generally processed the same day. Orders placed after this time, or on weekends and public holidays, will be processed the next business day.

During peak periods, product launches, or holidays, processing times may be slightly extended.

🌍 Shipping Destinations & Methods

We offer worldwide shipping.

In rare cases where delivery to certain regions is not possible, we will contact you to arrange an alternative solution or issue a refund.

All orders are shipped with tracking information, which will be provided via email once your order has been dispatched.

Shipping times may vary depending on destination, customs clearance, and local courier services.

Estimated delivery times are provided at checkout and are estimates only, not guaranteed delivery dates.

⏳ Estimated Delivery Times

After dispatch:

  • Australia: Standard shipping typically takes 7–14 business days

  • International orders: Standard shipping typically takes 10–21 business days

Express shipping options may be available at checkout for select locations.

💰 Shipping Rates & Duties

Shipping fees are calculated at checkout based on destination and order weight.

International orders may be subject to customs duties, taxes, or import fees, which are determined by the destination country and are the responsibility of the customer.

ZENYI is not responsible for delays caused by customs processing or additional charges imposed by local authorities.

📦 Tracking & Updates

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and tracking link.

If you do not receive tracking details within 2 business days after dispatch, please contact us at
📧 zhongyiliuli2025@gmail.com

🎁 Packaging & Handling

Due to the delicate nature of Liuli glass, every piece is securely wrapped and cushioned to minimize the risk of damage during transit.

We take great care to ensure that packaging protects the artwork while maintaining an elegant and intentional unboxing experience.

While shipping insurance is not automatically included, we will assist customers in lodging claims with the carrier where applicable.

📬 Incorrect Address & Failed Delivery

Please ensure that your shipping address is accurate and complete at checkout.

ZENYI is not responsible for delays, lost parcels, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If a package is returned to us due to an incorrect address or failed delivery attempt, additional shipping fees may apply to re-send the order.

💔 Lost or Delayed Shipments

If your order appears to be delayed or lost in transit, please contact us at
📧 zhongyili2025@gmail.com

While we will do our best to assist with courier inquiries, ZENYI is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other factors beyond our control.

🔄 Damaged Items During Shipping

If your item arrives damaged, please contact us within 72 hours of delivery and include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging and shipping label

We will assess the situation and arrange a replacement, reshipment, or refund in accordance with our Refund Policy.

📌 Policy Updates

ZENYI reserves the right to update or modify this Shipping Policy at any time.
Any changes will take effect immediately upon being published on our website.

Thank you for trusting ZENYI.
We are honored to deliver art that travels with intention.